Feature Requests

Presently, we have a partner who is not accepting match requests until near kick-off as sometimes the project scope can shift a bit if it is weeks between request and kick off. (Ascent in particular works closely with employers to scope projects, so all changes are always discussed) This means we do not know how many match requests will convert until right before kick-off making it hard to get the right amount of projects. Im seeking to determine if there would be a way to allow for changes to matched projects, while still requiring approval (ex: only before a team is assigned, both still have to approve, but changes do not reflect until approved, and if a team is added before approved, changes cannot be made at all and get cancelled) This may not be feasible, and likely a large lift, but wanted to check.

Hello! As per my note to Barkha: I am hoping we can create an additional payments help article (or amendment to the ones we have) that will clarify for learners when and how to contact Stripe. An example of this is if they entered their banking information, but Stripe says it is incorrect, we cannot support them other than asking them to update it, and if they insist it is correct, they need to contact stripe. Generally they want us to explain exactly how to do that. It is making for a lot of back and forth in intercom and would be alleviated by a help article we could easily share that links to stripe's support site and highlights their chat feature and FAQ, as well as gives a clear understanding of the things within riipens control and the things that are not, eliminating confusion.

I would like to have team observers' access to team conversations automatically, whether it's to view and to be a member, or to be a member of those only.

As an Observer, I'd love to have the same Team Tracker view as an admin of an experience. Right now, Observers just have a list of teams assigned to them. There is no way to see the progress except for clicking into each team. With IBU, we have 20-30 individual student teams per observer. Let me know what you think!

IBU will be using custom feedback questions for employers. They require that each student receive feedback from their supervisor, and this will be weighted for 10% of the student's total grade for their capstone project. Currently, we are using 5-point linear scale questions, as well as a couple of text-response questions. IBU would need to manually add up the scores for each student on platform, then convert this to a percentage score to upload to Canvas. The ability to export feedback for all students into a single spreadsheet could make this much more efficient to calculate for IBU. We thought about using Competencies since they are automatically scored on a 5-point scale, but Competencies are optional for employers to complete, and there are still some text-responses required, so IBU still needs to rely on Feedback questions. Additionally, ability to adjust when custom feedback questions are sent to employers would be useful as this time between receipt and institutional grade submission deadlines can be quite tight.

We do not have capacity to go through the messages and many get missed - the ability to set an auto response that sends folks to intercom would be a massive help for customer success in ensuring that everyone is supported and not left waiting

Copy and pasted from employer email to me: BTW I hope you can ask the developers to fix the platform a little. It's so difficult to keep track of applicants. There should be a notes and rating option beside each conversation so we can easily rank the students and make a decision. It's like stone ages now, I have to download pdf resumes, keep my own excel, go back and forth when they message, .... Also their resumes should be visible in the same page without need to download every time.

It would be beneficial to have a quick checkbox for each worklog entry for employers or admins to quickly note that an entry has been validated. This came up with Seneca, as they're interested in using Riipen for placements/internships. However, in some accredited programs, work logs need to be validated by the employer (for example, paralegal programs). Even more useful would be the ability to export the work log with this validation included as a column for each entry. This way, worklogs can be verified at a glance by experience admins or program coordinators to ensure students have met their accreditation requirements.

Hello! I would love to see a way to flag OOO messaging for our platform inboxes. We have partners who heavily use the messaging feature beyond the standard auto-responses, and being able to have an auto-responder set up for times like now (holiday closures) or vacations to alert them to slower response times would be great to prevent having to message every person individually to let them know.

After publishing a project, an employer is able to view 3 experiences that align with the categories their project has. If they click the 'View All' section down here though, it removes those filters and shows the normal experience marketplace. It could be more helpful if the View All from this section automatically put in the filters being used for those three recommended experiences to show all that fall under that category without resetting.