Deposits being paid by Wallet Balance
planned
Andrew Nguyen
An employer accepted a student, but then the project needed to start on May 1st, so we had to move it to the next funding cycle.
I just got off a call with the employer, I was told the second deposit would be taken from their wallet balance, but their credit card was charged AGAIN.
Currently, deposits are taken every time students are accepted on FuturePath. But I'm hoping that deposits can be paid by the wallet balance if there are no active invoice, which was the case for this employer.
Maybe instead of cancelled students, we track how many students are active, if 0, deposits check the wallet balance first before charging the credit card.
Emily Masching
marked this post as
planned
Emily Masching
Andrew Nguyen this one is a known issue we will be addressing soon. The deposits will be taken from the wallet when the wallet funds aren't already reserved for an active team. However the issue on this one is that the other team they are working with is "incomplete" and used fewer than the expected hours. We're not currently 'unreserving' funds for that team when the team state changes to Incomplete. I can manually correct this by changing the hours for the Incomplete team to = the invoiced hours, but in future this will happen automatically.
Andrew Nguyen
Nicole Gibson Rabeea Ahmed let us know if you have any further thoughts or support this. Not sure what the current workflow is right now.