Platform Comms Auto-Response
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Nicole Gibson
The auto-response feature is very helpful, but it is difficult to set one message for all responses, when the response needed varies by experience.
Ideal, would be the ability to set auto-responses depending on what experience you are a part of, and even more ideal would be the stage you're at (pending match request, match confirmed, matched to students, etc.)
This would allow us to keep auto-responses on, but communicate as needed with whoever is in different stages of the programming process.
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Nicole Gibson
Hi Olivia Christopher thank you for this! this is not quite what I was looking for, as these are already set and this is more in response to conversations that happen in platform with employers based on edits recommended to their projects, that we would not want to encourage them to take off platform (the way that we do with general questions throughout a cohort) - happy to set some time to explain this better, if this is not clear!
Olivia Christopher
Hi Nicole Gibson and Carly Coughlin just wanted to let you know an educator can set a specific automated message for match requests today - this is available in the Experience settings > Match requests section. Anything added in here would be sent INSTEAD OF whatever general automated message is set for the account. More info on this feature here https://help.riipen.com/en/articles/7339520-matching-your-experience-with-projects#h_e971f76e3a
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Carly Coughlin
Emily Masching I'd love to connect on this to discuss whether we want to put resources behind upgrading the auto-response, or if we want to work towards getting all platform messaging into Intercom.